At Guilds.me (operated by OneBump LTD), we strive to provide high-quality services to our users. While we aim for complete satisfaction, we understand that there may be occasions where a refund is necessary. We offer refunds in alignment with statutory consumer rights and at the discretion of our finance team.

Refund Policy

Refunds are typically considered in cases where:

• The service you purchased is not as described.
• The service you purchased is defective or malfunctions.
• The service you purchased was not delivered within the expected timeframe or is unavailable.

If you would like to request a refund, please contact us at [email protected] with a detailed explanation of the issue you are experiencing. Our finance team will review your request and determine if a refund is appropriate. If a refund is granted, it will be processed within 7-14 business days.

Exceptions

Refunds may be offered in other extenuating circumstances at our discretion, such as:

• Fraudulent activity
• Unauthorized purchases made with your account
• Unresolved technical issues preventing access to or use of our services
• Limitations

This refund policy applies only to services purchased directly from Guilds.me. We are not responsible for refunding any purchases made through third-party vendors or platforms.

Changes to This Policy

We reserve the right to update this Refund Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Please review this policy periodically for any updates. If significant changes are made, we will notify users via our website.

Contact Us

If you have any questions or concerns about this refund policy, or if you would like to request a refund, please contact us via our support server or by emailing us directly at [email protected]. We aim to respond to inquiries within three working days.